Terms of Service

These terms govern your use of Stream’s healthcare emergency coordination platform. Please read them carefully.

Last updated January 15, 2025. Effective February 1, 2025. Version 3.1.

Key points

HIPAA compliant. Stream meets HIPAA requirements for protected health information and signs Business Associate Agreements with covered entities.

Healthcare use only. The platform is designed exclusively for licensed healthcare professionals and institutions.

Data ownership. You retain full ownership and control of your healthcare data and patient information.

Acceptance of terms

By accessing or using Stream’s healthcare emergency coordination platform, you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you are entering into this agreement on behalf of a healthcare institution, you represent that you have the authority to bind that entity to these terms.

If you do not agree with any of these terms, you are prohibited from using or accessing Stream services.

Service description

Stream provides a cloud-based healthcare emergency coordination platform designed to help hospitals and healthcare institutions manage patient flow, emergency communications, and resource allocation.

Our services include real-time patient tracking, alert systems, bed management, and staff coordination.

Stream is intended for use by licensed healthcare professionals and authorized healthcare institution personnel only.

User obligations and responsibilities

Users must maintain the confidentiality of their login credentials and are responsible for all activities that occur under their account.

Users agree to use Stream only for lawful purposes and in accordance with applicable healthcare regulations, including HIPAA.

Users must not attempt to gain unauthorized access to any part of the system, other accounts, or any connected networks.

Users are responsible for ensuring that all patient data entered into the system is accurate and properly authorized for inclusion.

Data privacy and security

Stream is committed to protecting patient data and maintaining HIPAA compliance. All data is encrypted in transit and at rest.

We implement appropriate administrative, physical, and technical safeguards to protect electronic protected health information (ePHI).

Users acknowledge that they are responsible for compliance with all applicable privacy laws and regulations in their jurisdiction.

Stream will enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA.

Intellectual property rights

Stream retains all rights, title, and interest in and to the platform, including all intellectual property rights.

Users are granted a limited, non-exclusive, non-transferable license to use Stream solely for their internal healthcare operations.

Users retain ownership of their data and grant Stream only the rights necessary to provide the services.

Any feedback or suggestions provided by users may be used by Stream to improve the platform without compensation.

Prohibited uses

The following activities are strictly prohibited when using Stream:

• Using the platform for any unlawful purpose or in violation of healthcare regulations
• Attempting to reverse engineer, decompile, or disassemble any part of the platform
• Transmitting any malicious code, viruses, or other harmful software
• Interfering with or disrupting the platform’s functionality or security
• Using the platform to store or transmit any content that violates patient privacy
• Sharing access credentials with unauthorized individuals
• Accessing patient data without proper authorization or medical necessity

Service level agreement

Stream commits to the following service levels for our healthcare emergency coordination platform:

Service credits: If we fail to meet our uptime commitment, you may be eligible for service credits as outlined in your service agreement and the Service Level Agreement.

Payment and billing terms

Payment terms

• Payment is due monthly or annually as specified in your service agreement.
• All fees are non-refundable except as specifically provided in your agreement.
• Late payments may result in service suspension after 30 days past due.

Pricing changes

Stream may modify pricing with 60 days written notice. Existing customers will be grandfathered for the remainder of their current term.

Termination

Termination by customer

You may terminate your Stream service at any time with 30 days written notice. Upon termination:

• You will have 90 days to export your data from the platform.
• All data will be securely deleted after the 90-day period.
• No refunds will be provided for unused portions of prepaid terms.

Termination by Stream

Stream may terminate service immediately for breach of these terms, non-payment after 30 days, or illegal use of the platform.

Limitation of liability

DISCLAIMER: Stream provides a software platform to assist with healthcare coordination. The platform is not a substitute for professional medical judgment or emergency response protocols.

Healthcare professionals remain solely responsible for all medical decisions and patient care. Stream’s liability is limited to the amount paid for services in the 12 months preceding any claim.

STREAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE.

Governing law and dispute resolution

These terms are governed by the laws of the State of California, without regard to conflict of law principles.

Any disputes arising from these terms or use of Stream services shall be resolved through binding arbitration in San Francisco, California, except for injunctive relief which may be sought in court.

Both parties waive any right to jury trial and agree that any arbitration shall be conducted on an individual basis, not as a class action.

Changes to these terms

Stream reserves the right to modify these terms at any time. We will provide at least 30 days notice of any material changes by:

• Posting updated terms on our website
• Sending email notification to registered users
• In-platform notifications for active users

Continued use of Stream services after changes become effective constitutes acceptance of the new terms.

Questions about these terms?

If you have questions about these Terms of Service, please contact our legal team.

• Email: legal@streameoc.com

Acknowledgment

By using Stream, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.