Get the help you need, when you need it. Our team supports you during activations and provides help with every part of your coordination work.
Emergency support
Experiencing a critical system issue during an emergency? If your organization uses Stream, the emergency support line is listed in your workspace. It is staffed 24/7 for critical system issues during an activation.
How we can help
| Channel | Best for | How to reach us |
|---|---|---|
| Emergency support | Critical system issues during an activation | Listed in your workspace |
| Live chat | Quick questions and technical help | Available in the platform |
| General inquiries and non-urgent issues | support@streameoc.com | |
| Dedicated account manager | Enterprise customers | Assigned per account |
| Channel | Availability | Response target |
|---|---|---|
| Emergency support | 24/7 | Immediate |
| Live chat | 6 AM to 10 PM Eastern | Under 5 minutes |
| Accepted 24/7 | Under 4 hours | |
| Dedicated account manager | Business hours | Under 1 hour |
System status
Current status for every Stream service is published on the status page.
Frequently asked questions
How quickly can we get started with Stream?
Implementation typically takes 2 to 8 weeks depending on your organization’s size and integration requirements. Our team provides full training and support throughout the process.
What training is provided for our staff?
We provide training that includes online modules, live sessions, and ongoing support. Training is tailored to different roles, such as nurses, physicians, emergency managers, and administrators.
What happens if Stream goes down during an emergency?
Stream commits to 99.9% monthly uptime for the core platform, as set out in the SLA. Emergency support is staffed 24/7 for critical issues during an activation.
How does Stream pricing work?
Pricing depends on how many organizations sign in and which modules you use. Partners who report by magic link are always free. Contact us for a quote.
Is Stream HIPAA compliant?
Yes. Stream is HIPAA compliant, and we sign Business Associate Agreements (BAAs) with healthcare customers.
How is data protected?
All data is encrypted in transit (TLS 1.3+) and at rest (AES-256). We use role-based access controls, multi-factor authentication, and regular security audits. See security for more.
What devices are supported?
Stream runs in any modern browser on desktop, tablet, and phone. Native apps are available for iOS 15.1 or later and Android 7.0 or later.
Resources
- Documentation: complete guides and API reference.
- Training programs: staff training is scheduled through your account team.
Still need help?
Our support team is ready to help with any questions or issues. Email support@streameoc.com or reach us through the contact page.